Newsletter
Differences Between Teletherapy and Platform Therapy – Highlights From a New DTC Telehealth Study
June 2024
A recent Data & Society research report titled, “Doing the Work: The Future of Therapeutic Labor, Teletherapy, and the Platformization of Mental Health Care”, provides interesting insights from the provider perspective regarding direct-to-consumer (DTC) telehealth, or as referred to in the report, platform therapy. The author, Livia Garofalo, interviewed over 50 mental health professionals with teletherapy experience; some working solely with DTC platform companies, others in private practice, as well as providers working with community health agencies. Overall, the report examines the DTC platform work environment to showcase impacts and implications that are important to the overall telehealth landscape.