Impact of Audio-only Telephone in Delivering Health Services During COVID-19 and Prospects for Future Payment Policies & Medical Board Regulations
CCHP conducted a small study on the use of audio-only to treat Medicaid patients in a federally qualified health center (FQHC). Selecting a group of states that at the time the research was being conducted had the highest number of COVID-19 cases per 100,000 people per the CDC, we examined each state’s Medicaid policies in fee-for-service that existed pre-pandemic, what was allowed during COVID-19, and what audio-only policies may have been made permanent.