Last updated 04/08/2025
Email, Phone & Fax
When audio/visual telehealth is not available, SCDHHS will continue to reimburse providers for the audio-only Current Procedural Technology (CPT) codes included in Medicaid Bulletin 24-070. Reimbursement for the listed CPT codes will continue to be limited to encounters with established patients when rendered by a physician, NP or PA.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023); SC Dept. of Health and Human Services. Medicaid Bulletin 24-010. (Mar. 2024); SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Coverage of audio-only telephonic coverage of medication-assisted treatment (MAT) services expired with the end of the COVID-19 federal PHE.
Non-physician telephonic assessment E/M services expired Dec. 31, 2024.
Effective Jan. 1, 2025, the CPT 2025 code set will include new codes for audio-only telehealth visits for established patients (codes 98012-98015). These codes will replace the existing audio-only codes 99441-99443, which will be deleted in CPT 2025. Additionally, 98016 (brief communication technology-based virtual check-in) will replace the existing HCPCS code G2012.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
The GT modifier is not required for the CPT codes 98012-98015.
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 244 (Mar. 2025). (Accessed Apr. 2025).
Services that are eligible for telehealth reimbursement include consultation, office visits, individual psychotherapy, pharmacologic management, and psychiatric diagnostic interview examinations and testing, delivered via a telecommunication system, and audio-only (telephonic) care is available for established patients only.
Collaborative Care Model (CoCM) services may be delivered face-to-face, by video, or phone. Services performed via
telehealth must include the GT modifier on the claim.
While SC Medicaid includes the above guidance regarding audio-only coverage, and certain telephonic codes are also noted as covered in the Telehealth Fee Schedule and Medicaid Bulletin 24-070, the manual also states that the following interactions under evaluation and management services do not constitute reimbursable telehealth or telepsychiatry services and will not be reimbursed:
- Telephone conversations
- Email messages
- Video cell phone interactions
- Facsimile transmissions
- Services provided by allied health professionals
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 37, 102, 189 (Mar. 2025). (Accessed Apr. 2025).
FQHCs/RHCs
Behavioral Health Services – Family Therapy: Billing for telephone calls is not allowed.
SOURCE: SC Health and Human Svcs. Dept. Federally Qualified Health Center Behavioral Health Services Provider Manual, p. 31, (Apr. 2025) & Rural Health Clinic Behavioral Health Services Provider Manual, p. 29, (Apr. 2025), (Accessed Apr. 2025).
Despite the above exclusion, according to recent Medicaid bulletins, telehealth services rendered through an FQHC or RHC for certain audio-only CPT codes will be reimbursed. See Medicaid Bulletin 24-070 for list of codes.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023); SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Medicaid Targeted Case Management
Electronic visual encounters (e.g., Skype, teleconferencing or other media) with the beneficiary are not considered a face-to-face contact and will be reimbursed at the T1016 MTCM encounter rate.
- A telephone contact is in lieu of a face-to-face contact when environmental considerations preclude a face-to-face encounter, for the purpose of rendering one or more MTCM components. Documentation must include details precluding a face-to-face encounter.
- A relevant email contact via secured transmittal, on behalf of the beneficiary for the purpose of rendering one or more MTCM components.
For Medicaid purposes, a face-to-face contact is preferable with phone and/or email contact being acceptable if necessary.
SOURCE: SC Health and Human Svcs. Dept., Medicaid Targeted Case Management Provider Guide, p. 31 (Jul. 2024). (Accessed Apr. 2025).
Behavioral Health Services
Crisis Management: The purpose of this face-to-face or telephonic short-term service is to assist a beneficiary who is experiencing urgent or emergent marked deterioration of functioning related to a specific precipitant in restoring his or her level of functioning.
Face-to-face interventions require immediate response by a clinical professional and include telephonic interventions that are provided either to the member or on behalf of the member to collect an adequate amount of information to provide appropriate and safe services, stabilize the beneficiary, and prevent a negative outcome.
SOURCE: SC Health and Human Svcs. Dept. Rehabilitative Behavioral Health Services Provider Manual, p. 57-58. (Jan. 2025); SC Health and Human Svcs. Dept. Licensed Independent Practitioner’s Rehabilitative Provider Manual, p. 23-24. (Jan. 2025); SC Health and Human Svcs. Dept. Local Education Agencies (LEA) Services Provider Manual p. 60. (Jan. 2025). (Accessed Apr. 2025).
Psychological Test and Evaluation – When necessary/appropriate, consultation shall only include telephone or face-to-face contact by a Psychologist/LPES to the family, school, or another health care provider to interpret or explain the results of psychological testing and/or evaluations related to the care and treatment of the beneficiary. The Psychologist/LPES must document the recommended course of action.
SOURCE: SC Health and Human Svcs. Dept. Licensed Independent Practitioner’s Rehabilitative Provider Manual, p. 20-21. (Jan. 2025); SC Health and Human Svcs. Dept. Local Education Agencies (LEA) Services Provider Manual p. 50. (Jan. 2025). (Accessed Apr. 2025).
Telephone contact related to office procedures or appointment times are not covered.
SOURCE: SC Health and Human Svcs. Dept. Licensed Independent Practitioner’s Rehabilitative Provider Manual, p. 25. (Jan. 2025); Autism Spectrum Disorder Provider Manual, p. 24 (Jan. 2025). (Accessed Apr. 2025).
Service Plan Development (SPD) is a face-to-face or telephonic interaction between the beneficiary and a qualified clinical professional or a team of professionals.
Last updated 04/07/2025
Live Video
POLICY
South Carolina Medicaid allows the service to be delivered via telehealth when the service meets the following criteria:
- The beneficiary must be present and participating in the telehealth visit unless otherwise specified in the procedure code description.
- The referring provider must provide pertinent medical information and/or records to the consulting provider via a secure transmission.
- Interactive audio and video telecommunication must be used, permitting encrypted communication between the distant site physician or practitioner and the Medicaid beneficiary.
- The telecommunication service must be secure and adequate to protect the confidentiality and integrity of the telehealth information transmitted.
- The telehealth equipment and transmission speed and image resolution must be technically sufficient to support the service billed. Any staff involved in the telehealth visit must be trained in the use of the telehealth equipment and competent in its operation.
- A trained healthcare professional at the referring site (patient site presenter) is required to present the beneficiary to the provider at the consulting site and remain available as clinically appropriate (this condition is waived when the referring site is the patient home).
- If the beneficiary is a minor (under 18 years old), a parent and/or guardian must present the minor for telehealth service unless otherwise exempted by State or Federal law. The parent and/or guardian need not attend the telehealth session unless attendance is therapeutically appropriate.
- The beneficiary retains the right to withdraw from the telehealth visit at any time.
- All telehealth activities must comply with the requirements of HIPAA: Standards for Privacy of individually identifiable health information and all other applicable State and Federal Laws and regulations.
- The beneficiary has access to all transmitted medical information, except for live interactive video, as there is often no stored data in such encounters.
- The provider at the distant site must obtain prior approval for service when services require prior approval, based on service type or diagnosis.
- The medical care is individualized, specific, and consistent with symptoms or confirmed diagnosis of the illness or injury under treatment, and not in excess of the beneficiary’s need.
- The medical care can be safely furnished.
- No equally effective, more conservative, or less costly treatment is available statewide.
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 37-38, 243-244. (Mar. 2025); Community Mental Health Services Provider Manual, p. 32-33. (Jan. 2025); Rehabilitative Therapy and Audiological Services Provider Manual, p. 9-10 (Jan. 2025); Rehabilitative Behavioral Health (RBHS) Provider Manual, p. 91-92. (Jan. 2025); Local Education Provider Manual, p. 23-24. (Jan. 2025); Autism Spectrum Disorder Provider Manual, p. 23-24 (Jan. 2025); Licensed Independent Practitioner’s (LIP) Rehabilitative Services Provider Manual, p. 16-17 (Jan. 2025); Clinic Services Provider Manual, p. 28-29. (Jan. 2025); Federally Qualified Health Center Provider Manual, p. 22-23. (Apr. 2025) & Rural Health Clinic Provider Manual, p. 20-21. (Apr. 2025). (Accessed Apr. 2025).
Reimbursement to the health professional delivering the medical service is the same as the current fee schedule amount for the service provided. Consulting site physicians and practitioners submit claims for telehealth or telepsychiatry services using the appropriate CPT code for the professional service along with the telehealth modifier GT, “via interactive audio and video telecommunications system”. By coding and billing the “GT” modifier with a covered telehealth procedure code, the consulting site practitioner certifies that the beneficiary was present at the referring site when the telehealth service was furnished. Fee schedules are located on the SCDHHS website at http://www.scdhhs.gov.
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 37-38, 243-244. (Mar. 2025). (Accessed Apr. 2025).
Federally Qualified Health Center/Rural Health Center Services
Telehealth generally involves two-way, interactive technology that permits communication between the practitioner and patient who are not at the same location at the time the service is delivered. FQHCs/RHCs can provide certain services via telehealth to extend care when a patient is in a different location.
SOURCE: SC Health and Human Svcs. Dept. Federally Qualified Health Center Provider Manual, p. 23. (Apr. 2025) & SC Health and Human Svcs. Dept. Rural Health Clinic Provider Manual, p. 20-21. (Apr. 2025). (Accessed Apr. 2025).
ELIGIBLE SERVICES/SPECIALTIES
Services rendered via telehealth are not an addition to Medicaid-covered services but a mode of delivery of certain covered services. Quality of health care must be maintained regardless of the mode of delivery.
Services that are eligible for reimbursement include consultation, office visits, individual psychotherapy, pharmacologic management, and psychiatric diagnostic interview examinations and testing, delivered via a telecommunication system.
Office and OP visits that are conducted via telehealth are counted towards the applicable benefit limits for these services.
Collaborative Care Model (CoCM) services may be delivered face-to-face, by video, or phone. Services performed via
telehealth must include the GT modifier on the claim.
Video cell phone interactions and services provided by allied health professionals are not covered.
Well-care visits conducted via telehealth must be billed with the appropriate EPSDT code and a GT modifier. Providers rendering services to children 24 months or younger must follow the American Academy of Pediatrics (AAP) recommendations to deliver the visit in person whenever possible. A justification as to why the visit could not be performed in person must be documented in the patient’s health record.
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 35, 37, 102, 189, 257 (Mar. 2025). (Accessed Apr. 2025).
When billing for telehealth services, providers must continue to submit claims with a GT modifier for each telehealth procedure code. If providers are required to submit any other billing modifiers when submitting claims, the GT modifier should be listed after any other modifiers.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Autism Spectrum Disorder Assessment, Diagnostic and Treatment Services – Telehealth flexibilities extended for further evaluation
SCDHHS will continue to reimburse providers for the ABA services described in the bulletin referenced in the source below when rendered through telehealth for one year beyond the end date of the current federal PHE.* These flexibilities will be extended for remote supervision of registered behavior technicians (RBTs) who provide service in a face-to-face setting and consultation of parent-directed activities via telehealth for the CPT codes listed as described in Medicaid bulletin 20-011. These flexibilities will be extended for encounters that include both audio and visual components.
*On March 21, 2024 SCDHHS issued Medicaid bulletin 24-010 to announce that flexibilities continued for one year after the expiration of the federal PHE were extended by SCDHHS through Dec. 31, 2024. On December 18, 2024, SCDHHS issued Medicaid bulletin 24-070 to announce further updates, including flexibilities to be extended for further evaluation, which includes ABA services as described in the bulletin and Autism Spectrum Disorder Services Provider Manual.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023); SC Dept. of Health and Human Services. Medicaid Bulletin 24-010. (Mar. 2024); SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Authorized synchronous audio/visual supervision of RBTs and other therapists is available using telehealth for established patients.
Developmental Evaluation Centers Services – neurodevelopmental assessment and psychological evaluation services are available via telehealth when provided by a physician, nurse practitioner (NP), physician assistant (PA), or psychologist. Services offered via telehealth are subject to the same duration requirements and service limits as services delivered face-to-face.
Use of a GT modifier will be required for any telehealth visits in addition to any other modifier(s) required for the service. The GT modifier will be listed in the secondary modifier position, with any other required modifier listed in the primary modifier position.
SOURCE: SC Health and Human Svcs. Autism Spectrum Disorder Provider Manual, p. 19, 21, 23 (Jan. 2025). (Accessed Apr. 2025).
Physical Therapy (PT), Occupational Therapy (OT) and Speech Therapy (ST) Services – Telehealth flexibilities extended for further evaluation
SCDHHS will continue to reimburse for physical, speech and occupational therapy services that include both audio and visual components, through 2026, to allow for further review and clarification. See updated Medicaid bulletin 24-070 and Rehabilitative Therapy and Audiological Services Provider Manual for the latest information.
Telehealth Services for BabyNet-enrolled Children – Prior flexibilities have expired
Effective Jan. 1, 2025, SCDHHS will no longer reimburse providers for early intervention services and development of individualized family service plans (IFSPs) rendered through telehealth as previously described in Medicaid bulletin MB# 22-005. The IDEA Part C regulations require services to be delivered in a child’s natural environment. The current methods available for participation in IFSP and delivery of service coordination remain unchanged.
Behavioral Health Services – Telehealth flexibilities made permanent
Prior to the COVID-19 PHE, SCDHHS’ Medicaid program covered a broad array of behavioral health services that were eligible for reimbursement when delivered using audio and visual interactions to ensure access to services in a variety of settings. SCDHHS will continue to augment the state’s existing behavioral health telehealth benefit and extend the flexibilities included below for one year beyond the end date of the current federal PHE.* Services described within the bulletin referenced in the source below are eligible for reimbursement when delivered by LIPs and associate-level licensed practitioners as described in Medicaid bulletins 20-009, 20-014 and 20-016. Services rendered through an FQHC or RHC for the CPT codes listed will be reimbursed. Services described will also be continued for this period for mental health professional master’s level personnel employed by other state agencies.
*On March 21, 2024 SCDHHS issued Medicaid bulletin 24-010 to announce that flexibilities continued for one year after the expiration of the federal PHE are now extended by SCDHHS through Dec. 31, 2024. On December 18, 2024, SCDHHS issued Medicaid bulletin 24-070 to announce further updates, including flexibilities to be made permanent, which includes behavioral health services as described in the bulletin and Community Mental Health Services, Licensed Independent Practitioners and Rehabilitative Behavioral Health Services (RBHS) provider manuals.
Substance Use and Mental Health Support – Telehealth flexibilities made permanent
SCDHHS will make permanent reimbursement for management of medication-assisted treatment (MAT) services and services rendered by Act 301 local substance use disorder authorities delivered through telehealth. These policy additions apply to the procedure codes listed in Medicaid bulletin 24-070 with the exception of audio-only telephonic coverage of MAT services, which expired with the end of the COVID-19 federal PHE.
Developmental Evaluation Center (DEC) Screenings – Telehealth flexibilities made permanent
SCDHHS will make permanent reimbursement to DECs for services rendered via telehealth for encounters that include both audio and visual components. This applies to services rendered by a physician, nurse practitioner (NP), physician assistant (PA) or psychologist for the Healthcare Common Procedure Coding System (HCPCS) codes listed in Medicaid bulletin 24-070, which will be reimbursed subject to the same duration requirements and service limits as services delivered face-to-face.
Pediatric Well-child Visit Services (Children Two Years Old and Above) and Early Periodic Screening, Diagnostic and Treatment (EPSDT) Visits – Telehealth flexibilities made permanent
SCDHHS will continue to reimburse providers for child well-care and EPSDT visits rendered through telehealth. These continued flexibilities apply to the policy changes described in Medicaid bulletin 20-015 for encounters that include both audio and visual components. Per American Academy of Pediatrics (AAP) guidance, well-child visits for children under the age of 2 should be conducted as an in-person visit. See updated Medicaid bulletin 24-070 and FQHC, Physicians Services and RHC provider manuals for the latest information.
SOURCE: SC Health and Human Svcs. Dept. Telehealth Memo (Apr. 2020); SC Health and Human Svcs. Dept. Medicaid Bulletin 20-017 (May 2020); SC Dept. of Health and Human Services. Medicaid Bulletin Update on Occupational Therapy Telehealth Flexibilities. (Oct. 2022); SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023); SC Dept. of Health and Human Services. Medicaid Bulletin 24-010. (Mar. 2024); SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Interprofessional Consultation
SCDHHS will reimburse providers for interprofessional consultation services as distinct services under the Medicaid physician fee schedule.
Interprofessional consultation is defined as a situation in which the patient’s treating physician or other qualified health care practitioner (hereafter referred to as the treating practitioner) requests the opinion and/or treatment advice of a physician or other qualified health care practitioner with specific specialty expertise (hereafter referred to as the consulting practitioner) to assist the treating practitioner with the patient’s care.
Interprofessional consultation is intended to expand access to specialty care and foster interdisciplinary input on patient care. It is not intended to be a replacement for direct specialty care when such care is clinically indicated. Reimbursement of interprofessional consultation is permissible, even when the beneficiary is not present, as long as the consultation is for the direct benefit of the beneficiary. The consulting provider must be an enrolled Medicaid provider. Interprofessional consultation services may be provided via telehealth and reimbursed with the use of the appropriate modifier.
SOURCE: SC Health and Human Svcs. Dept. Medicaid Bulletin 23-063, Dec. 2023 & SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 93-94. (Mar. 2025). (Accessed Apr. 2025).
Federally Qualified Health Center/Rural Health Center Services
SCDHHS will continue to reimburse FQHCs and RHCs for services rendered through telehealth. See Medicaid bulletin 24-070 and FQHC and RHC provider manuals for eligible codes and additional information.
Office visits that are conducted via telehealth are counted towards the applicable benefit limits for these services.
Report valid medical encounters on the professional claim (CMS-1500 claim form, Portal professional claim or 837P transaction) using HCPCS encounter code T1015 – Clinic, visit/encounter, all-inclusive. Modifier GT is also required for all services provided via telehealth and must be recorded secondary to any other applicable modifiers.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 20-007 (Mar. 2020); SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023); SC Dept. of Health and Human Services. Medicaid Bulletin 24-010. (Mar. 2024); SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024); SC Health and Human Svcs. Dept. Federally Qualified Health Center Provider Manual, p. 7, 14-15, 22-23. (Apr. 2025); SC Health and Human Svcs. Dept. Rural Health Clinic Provider Manual, p. 6, 12, 20. (Apr. 2025). (Accessed Apr. 2025).
Additionally, evaluation and management codes 99202-99204 and 99212-99214 will continue to be allowed to be billed via telehealth by FQHC and RHC providers. These services will be reimbursed as a “bill-above.” See Medicaid bulletin 24-070 for additional codes reimbursed for FQHCs/RHCs.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 24-070. (Dec. 2024). (Accessed Apr. 2025).
Nutritional Counseling Services
Nutritional counseling services are allowed to be performed via telehealth. A telehealth encounter must be billed with GT modifier, and it counts towards the twelve (12) hours of combined medical nutrition therapy services provided to a patient per fiscal year. Services delivered in-person or via telehealth by the same provider type will be reimbursed at the same rate. All providers and dietitians are required to bill the appropriate CPT codes with a primary diagnosis code. Dietary evaluation and counseling is allowed in hospital outpatient clinics; public agencies such as health departments, federally qualified health centers, and rural health clinics; private agencies; physician offices, residential facilities (billed by healthcare
professionals).
SOURCE: SC Health and Human Svcs. Dept. Medicaid Bulletin 23-060, Dec. 2023 & SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 246. (Mar. 2025). (Accessed Apr. 2025).
Rehabilitative Therapy
See Rehabilitative Therapy manual for procedure codes allowed via telehealth.
SOURCE: SC Health and Human Svcs. Dept. Rehabilitative Therapy and Audiological Services Provider Manual. (Jan. 2025). (Accessed Apr. 2025).
LEA Services
Specific services allowed to be delivered via telehealth are denoted with a GT modifier in the Procedure Codes section of the Local Education Agencies (LEA) Services Provider Manual. Services offered via telehealth are subject to the same duration requirements and service limits as services delivered face-to-face. Services delivered via telehealth should be billed with a ‘GT’ modifier, which can be the secondary modifier in instances where another modifier is required in the
primary modifier position.
SOURCE: SC Health and Human Svcs. Dept. Local Education Provider Manual, p. 23-24. (Jan. 2025). (Accessed Apr. 2025).
Medicaid Targeted Case Management
Electronic visual encounters (e.g., Skype, teleconferencing or other media) with the beneficiary are not considered a face-to-face contact and will be reimbursed at the T1016 MTCM encounter rate.
SOURCE: SC Health and Human Svcs. Dept., Medicaid Targeted Case Management Provider Manual, p. 31 (Jul. 2024). (Accessed Apr. 2025).
Telepsychiatry
Psychiatric Diagnostic assessment with medical services to assess or monitor the client’s psychiatric and/or physiological status may be provided via live video telepsychiatry. See manual for specific requirements.
SOURCE: SC Health and Human Svcs. Dept. Community Mental Health Services Provider Manual, p. 20 (Jan. 2025). (Accessed Apr. 2025).
Clinic Services
Specific services allowed to be delivered via telehealth are detailed in the Procedure Codes section for the Developmental Evaluation Centers (DEC) and Opioid Treatment Program (OTP) clinic providers.
SOURCE: SC Health and Human Svcs. Dept. Clinic Services Provider Manual, p. 28 (Jan. 2025). (Accessed Apr. 2025).
ELIGIBLE PROVIDERS
Providers who meet the Medicaid credentialing requirements and are currently enrolled with the South Carolina Medicaid program are eligible to bill for covered Medicaid services via telehealth in accordance with SCDHHS coverage policies and the provider’s scope of practice. Both the referring and the consulting providers must be enrolled in the South Carolina Medicaid program.
The referring provider is the provider who has evaluated the beneficiary, determined the need for a consultation, and has arranged the services of the consulting provider for the purpose of consultation, diagnosis and/or treatment. The consulting provider is the provider who evaluates the beneficiary via telehealth mode of delivery upon the recommendation of the referring provider.
A consultant site (also called the distant site) is the site at which the provider is located at the time of the telehealth session. The provider performing the medical care must be enrolled in the South Carolina Medicaid program and provide services in accordance with the licensing board and their scope of practice.
Practitioners at the distant site qualified to furnish telehealth services are:
- Physicians
- NPs
- PAs
- Licensed Independent Practitioners (and associates)
- Physical, occupational, and speech therapists
A licensed physician, NP, PA, licensed psychologist, licensed professional counselor, licensed independent social worker, and licensed marriage and family counselor may provider telepsychiatry services.
Consulting site physicians and practitioners submit claims for telehealth or telepsychiatry services using the appropriate CPT code for the professional service along with the telehealth modifier GT, “via interactive audio and video telecommunications system”. By coding and billing the “GT” modifier with a covered telehealth procedure code, the consulting site practitioner certifies that the beneficiary was present at originating site when the telehealth service was furnished.
SOURCE: SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 35-37, 243-244. (Mar. 2025) (Accessed Apr. 2025).
Federally Qualified Health Center/Rural Health Center Services
FQHC/RHC providers are eligible to serve as referring site or consulting site providers for services delivered via telehealth. If the visit is done via telehealth, FQHCs/RHCs must bill the appropriate procedure code for the service along with the “GT” modifier (via interactive audio and video telecommunications system) indicating interactive communication was used.
SOURCE: SC Health and Human Svcs. Dept. Federally Qualified Health Center Provider Manual, p. 23. (Apr. 2025); SC Health and Human Svcs. Dept. Rural Health Clinic Provider Manual, p. 6, 21. (Apr. 2025). (Accessed Apr. 2025).
ELIGIBLE SITES
Eligible originating (referring) sites:
- Practitioner offices (physician, NP, CNM, PA or LIP);
- Hospitals (inpatient and outpatient);
- Rural Health Clinics;
- Federally Qualified Health Centers;
- Community Mental Health Centers;
- Public Schools;
- Act 301 Behavioral Health Centers
- Patient home
A referring site (also called the patient site) is the location of an eligible Medicaid beneficiary at the time of the telehealth session. Medicaid beneficiaries are eligible for services via telehealth only if they are presented from a referring site located in the SCMSA. Referring site presenters may be required to facilitate the delivery of this service. Referring site presenters must be a knowledgeable person on how the equipment works and able to provide clinical support if needed during a session.
A trained health care professional at the referring site is required to present (patient site presenter) the beneficiary to the physician or practitioner at the consulting site and remain available as clinically appropriate (this condition is waived when the referring site is the patient home).
SOURCE: SC Health and Human Svcs. Dept., Physicians Provider Manual, p. 36-37 (Mar. 2025). (Accessed Apr. 2025).
Local Education Agency Manual covered referring sites are:
- Public Schools
- Patient home
SOURCE: SC Health and Human Svcs. Dept., Local Education Manual, p. 23. (Jan. 2025). (Accessed Apr. 2025).
Rehabilitative Therapy manual allowed referring sites are:
- Patient’s residence
- Outpatient hospital
SOURCE: SC Health and Human Svcs. Dept. Rehabilitative Therapy and Audiological Services Provider Manual, p. 9. (Jan. 2025). (Accessed Apr. 2025).
Licensed Independent Practitioner’s (LIP) manual covered referring sites are:
- The office of a qualified practitioner defined as a physician, Nurse Practitioner, Certified Nurse Midwife Physician Assistant, or Licensed Independent Practitioner
- Hospital (inpatient and outpatient)
- RHCs
- FQHCs
- Public Schools
- Patient Home
SOURCE: SC Dept. of Health and Human Services. Licensed Independent Practitioner’s (LIP) Rehabilitative Services Provider Manual, p. 15-16 (Jan. 2025). (Accessed Apr. 2025).
SCDHHS will waive referring site restrictions that existed prior to the COVID-19 PHE, which will allow providers to be reimbursed for services delivered via telehealth to Healthy Connections Medicaid members regardless of the members’ location as described in Medicaid bulletin 20-005. This flexibility applies to the evaluation and management (E/M) Current Procedural Terminology (CPT) codes listed in the bulletin referenced in the source below for services rendered by a physician, nurse practitioner, or physician assistant. This flexibility will be made permanent for evaluation and management encounters that include both audio and visual components.
SOURCE: SC Dept. of Health and Human Services. Medicaid Bulletin 22-005. (May 2023). (Accessed Apr. 2025).
Federally Qualified Health Center/Rural Health Center Services
FQHC services are allowed to be performed in the following settings: …
- Telehealth or Telehealth at Home
SOURCE: SC Health and Human Svcs. Dept. Federally Qualified Health Center Provider Manual, p.14. (Apr. 2025). (Accessed Apr. 2025).
RHC services are allowed to be performed in the following settings:
SOURCE: SC Health and Human Svcs. Dept. Rural Health Clinic Provider Manual, p. 12. (Apr. 2025). (Accessed Apr. 2025).
GEOGRAPHIC LIMITS
A consultant site (also called the distant site) is the site at which the provider is located at the time the telehealth service. The provider performing the medical care must be currently and appropriately licensed in South Carolina. The provider performing the medical care must be enrolled in the South Carolina Medicaid program and provide services in accordance with the licensing board and their scope of practice.
A referring site (also called the patient site) is the location of an eligible Medicaid beneficiary at the time the telehealth service is being furnished. Medicaid beneficiaries are eligible for telehealth services only if they are presented from a referring site located in the SCMSA.
FACILITY/TRANSMISSION FEE
The referring site, also known as the originating site, is only eligible to receive a facility fee for telehealth services. Claims must be submitted with an appropriate HCPCS code (telehealth originating site facility fee). If a provider from the referring site performs a separately identifiable service for the beneficiary on the same day as telehealth, documentation for both services must be clearly and separately identified in the beneficiary’s medical record, and both services are eligible for full reimbursement.
Hospital providers are eligible to receive reimbursement for a facility fee for telehealth when operating as the referring site. Claims must be submitted with the appropriate telehealth revenue code. There is no separate reimbursement for telehealth services when performed during an inpatient stay, OP clinic or ER visit, or OP surgery, as these are all-inclusive payments.
Last updated 04/08/2025
Remote Patient Monitoring
POLICY
An order or referral is required for South Carolina Medicaid Telemonitoring services.
SOURCE: SC Health and Human Svcs. Dept. Provider Administrative and Billing Manual, p. 12-13 (Jul. 2024). (Accessed Apr. 2025).
Home and Community Based Services
Tele-Monitoring service utilizing technologies which measure and report the health status of at-risk waiver participants. This is done remotely by utilizing either existing telephone infrastructure or wireless communication technology in collecting and transmitting physiological data between the provider and participant. Monitoring is the primary purpose of this service. Remote monitoring will assist the individual to fully integrate into the community, participate in community activities, and avoid isolation.
SOURCE: SC Health and Human Svcs. Dept. HCBS Provider Manual, p. 31 (Jan. 2025). (Accessed Apr. 2025).
Continuous Glucose Monitoring
Effective for dates of service on or after July 1, 2024, the South Carolina Department of Health and Human Services (SCDHHS) is expanding its existing coverage of continuous glucose monitoring (CGM) for full-benefit Healthy Connections Medicaid members. CGM will be covered under either the pharmacy or durable medical equipment (DME) State Plan benefit.
SOURCE: SC Health and Human Svcs. Dept. Provider Bulletin 24-036. (Jun. 2024); SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 60 (Mar. 2025); SC Health and Human Svcs. Dept. Durable Medical Equipment Services Provider Manual, p. 7 (Apr. 2025). (Accessed Apr. 2025).
CGM measures glucose levels in real-time. An electrode called a sensor is inserted under the skin to measure glucose levels in interstitial fluid. The sensor is connected to a transmitter which sends the information wirelessly to a monitoring and display device. The monitoring system may be either a stand-alone system or it may be integrated into an external insulin pump.
SOURCE: SC Health and Human Svcs. Dept. Durable Medical Equipment Services Provider Manual, p. 7 (Apr. 2025). (Accessed Apr. 2025).
Acute Hospital Care at Home
“Acute hospital care at home” means acute-level hospital care to treat a subset of diagnoses that respond safely and effectively to home-based acute care, utilizing technology to provide continuous remote patient monitoring and connectivity to the patient and developing in-home services to ensure the same level of care in the home as in a traditional hospital stay as well as patient safety. Acute hospital care at home must be provided by a hospital licensed in this State pursuant to this article to eligible patients who have provided consent to such care, utilizing a multidisciplinary team to deliver the care.
Acute hospital care at-home programs and services delivered by a licensed acute care hospital are exempted from Certificate of Need review. The delivery of acute hospital care at-home programs and services by a licensed acute care hospital does not require a written exemption from the department. Additionally, patients enrolled in the hospital care at-home program shall not be considered within the licensed bed capacity of the hospital participating in the program.
The department shall promulgate regulations for licensing an acute care hospital’s acute hospital care at home programs and services. At a minimum, the regulations must address:
- diagnoses that respond safely and effectively to home-based acute care;
- patient eligibility criteria and screening requirements, including patient consent;
- multidisciplinary team requirements, including roles and responsibilities of team members;
- standards for continuous remote patient monitoring and connectivity with the patient;
- standards for the development of in-home services to ensure same level of care in the home as in a traditional hospital stay; and
- standards for patient safety.
SOURCE: SC Code Sec. 44-7-130(25), SC Code Sec. 44-7-170(A)(4), SC Code Sec. 44-7-267 as added and amended by S 858 (2024 Session). (Accessed Apr. 2025).
CONDITIONS
Continuous Glucose Monitoring
CGM will be covered with prior authorization (PA) that includes the following criteria.
- Eligible Medicaid members must have one of the following clinical criteria:
- Type 1 diabetes mellitus;
- Gestational diabetes; or
- Type 2 diabetes with one of the following:
- Any type of insulin dependency or
- Non-insulin treated diabetes who have recurrent moderate (level 2) or have had at least one severe (level 3) hypoglycemic event
SOURCE: SC Health and Human Svcs. Dept. Provider Bulletin 24-036. (Jun. 2024); SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 61 (Mar. 2025); SC Health and Human Svcs. Dept. Durable Medical Equipment Services Provider Manual, p. 7 (Apr. 2025). (Accessed Apr. 2025).
PROVIDER LIMITATIONS
Home and Community Based Services
Participants receiving the telemonitoring service must have a primary care physician that approves the use of the telemonitoring service and is solely responsible for receiving and acting upon the information received via the telemonitoring service.
Specific provider qualifications for HCBS vary depending on the service. Qualifications for telemonitoring providers can be found in SCDHHS HCBS Scopes of Services – Tele-monitoring Service.
SOURCE: SC Health and Human Svcs. Dept. HCBS Provider Manual, p. 10, 31-32 (Jan. 2025). (Accessed Apr. 2025).
Continuous Glucose Monitoring
CGM will be covered with prior authorization (PA) that includes the following criteria.
- CGM must be prescribed by one of the following qualified healthcare providers:
- primary care provider (a physician, physician assistant or advanced practice registered nurse);
- obstetrician; or
- endocrinologist
SOURCE: SC Health and Human Svcs. Dept. Provider Bulletin 24-036. (Jun. 2024); SC Health and Human Svcs. Dept. Physicians Provider Manual, p. 60 (Mar. 2025); SC Health and Human Svcs. Dept. Durable Medical Equipment Services Provider Manual, p. 7 (Apr. 2025). (Accessed Apr. 2025).
OTHER RESTRICTIONS
Home and Community Based Services
Telemonitoring equipment located in the participant’s home must, at a minimum, be an FDA Class II Hospital grade medical device that includes a computer/monitor that is programmable for a variety of disease states and for rate and frequency. The equipment must have a digital scale that measures accurately to at least 400 lbs. that is adaptable to fit a glucometer and a blood pressure cuff. All installed equipment must be able to measure, at a minimum, blood pressure, heart rate, oxygen saturation, blood glucose, and body weight.
Telephones, facsimile machines, and electronic mail systems do not meet the requirements of the definition of telemonitoring but may be utilized as a component of the telemonitoring system.
As communication of data occurs at scheduled daily “appointment times” and the information collected/sent is neither visible to others or remains stored on the device, the participant maintains constant control of their personal information within the residential environment.
SOURCE: SC Health and Human Svcs. Dept. HCBS Provider Manual, p. 32 (Jan. 2025). (Accessed Apr. 2025).
Continuous Glucose Monitoring
The treating provider must evaluate the patient on an annual basis to consider patient’s compliance and determine the necessity of continuation of CGM.
SOURCE: SC Health and Human Svcs. Dept. Durable Medical Equipment Services Provider Manual, p. 7 (Apr. 2025).(Accessed Apr. 2025).